This position is responsible for creating, modifying, and enhancing a diverse array of complex instructional design projects for the purpose of improving the performance of individuals and groups in the Business Sales organization.
Conduct needs analysis which articulate the current state, end state, and gap to which the intervention is targeted.
Determine the proper blend of instructor- led, hands-on, and web- based training to be used in a given solution.
Actively researches and recommend innovative training tools and technologies to deliver cutting edge design solutions
Recommend and present training solutions to leadership that meet business objectives and maximizes benefits to customers and employees.
Partner with subject matter experts to obtain information and validate courseware content.
Use innovative learning methodologies such as case studies, engaging stories, and business sales specific scenarios to reflect content, audience, and business needs.
Leverage learning technologies to create blended solutions including ILT, VILT, online and OTJ learning.
Coordinate implementation of newly developed training curriculum with internal customers, Program Management and Training Delivery partners. Organizes training materials for multiple delivery sources to promote learning and usability.
Work with Training Delivery and Subject Matter Experts to deliver Train the Trainers and/or materials handoffs.
Assure overall quality of the curriculum exceeds customer expectations; this includes all course materials, Train the Trainers, tools, and other resources.
Ensure all training meets and supports T- Mobile's quality initiatives and measurements.
Work with vendors as needed to develop assessments, content, systems, etc.
Manage and work on multiple complex training projects concurrently,
Create and manage training project plans to deliver results.
Utilize project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations.
Build and Maintain Client Relationships
Develop and maintain a consultative relationship with key stakeholders to identify curriculum requirements.
· Based on proficiency updates, work with internal partners and business Subject Matter
Experts to identify new training needs and map them to the appropriate tools/systems.
Work with internal partners to develop criteria to measure learning impact.
Continually evaluate the effectiveness of training by developing and implementing post- instruction evaluation tools and criteria, such as focus groups ,classroom observations and in field observation
Bachelor's degree in Instructional Design, Education, Business, Communication or related field, or equivalent work experience required. Five plus years demonstrated success with increasing responsibility and various assignments in designing training courses.
Experience applying a systematic instructional design approach to the creation of learning programs.
Demonstrated understanding of the ADDIE model and ability to apply the principles.
Demonstrated problem-solving skills, attention to detail and focus on quality.
Ability to create a design strategy from a training request that will provide the best learning results, based on the learning objectives.
Ability to perform peer reviews of training content and provide balance feedback.
Ability to work within a collaborative environment, multi-task, and sense of urgency to work within aggressive timeframes.
Strong project management and planning skills: Ability to lead a project with limited guidance and lead a small project team.
Strong written and verbal communication skills.
Strong interpersonal and team work skills.
Demonstrated success in Business Sales and /or management experience desired (preferably with outside sales teams)
Ability to apply Business Sales experiences and background to training materials and deliverables
Understanding of Business sales processes and terminology
Ability to take initiative, be proactive without waiting for direction.
Ability to work independently with limited guidance.
Ability to manage, scope time and budget, and negotiating with key stakeholders with conflicting needs.
Ability to think quickly, makes sound decisions, and adapt to changing priorities.
Exceptional Microsoft Word, Excel, PowerPoint skills
Aptitude for paper based and eLearning tools.
Authoring Tools desired (Captivate, Camtasia, Adobe Macromedia)
Graphics editing software experience preferred (Photoshop, etc.)
Graphic Design Experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of a Sr. Instructional Designer, the employee is continuously required to sit or stand at a computer workstation, grasp, push, and pull with right and left hands, handle, finger, and key repetitively with right and left hands. The employee is continuously required to use a mouse at the computer. The employee is frequently required to write. The employee is continuously required to read, speak, and/or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The employee will have frequent internal customer contact and must be able to partner effectively with internal customers and project stakeholders.
The employee will continuously be required to reason and understand.
The employee will perform a majority of responsibilities indoors. The noise level in the work environment is usually moderate.
To apply: http://www.tmobile.jobs/
Job Posting Number 12006839