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  • 09 Jun 2014 10:43 PM | Ann Baus (Administrator)

     Research Project:
    Course Catalog Development

    McKinstry is a design, build, operate and maintain (DBOM) company based in Seattle, WA. Staff training is currently provided through McKinstry University (McKU) but there is no central place to house all of the classes available.
    Currently McKinstry’s staff take courses from a variety of sources, including those offered by the internal Employee Development team, elearnings made available through an LMS and other web libraries, and courses from outside vendors and professional associations. The goal of the project is to centralize and quickly
    communicate details about a variety of development opportunities to all staff.
    The Employee Development team at McKinstry is creating a comprehensive course catalog that will provide greater visibility to staff on their training options. The future course catalog will be organized into colleges, including the College of Professional Development, College of Business, Technical College, and a College of
    Leadership. We’re looking for someone to work on contract, to help us put this catalog together.

    The contractor will be provided with a hierarchy of courses, organized by subject matter, and a template for filling in required data for each course.
    The contractor will research potential courses for inclusion in the catalog that meet the following criteria:
    - Appropriate for McKinstry’s audience
    - Match the desired subject in a way that aligns with the desired competencies
    - Accessible nationwide (either through remote access to a live classroom, self-paced elearning, or live
    deliveries that vary in location)
    - Cost effective

    Although the entire course catalog will have approximately 175 courses, some have already been vetted and only require some additional data gathering. This includes approximately 50 courses from SkillSoft, industry associations, in-house courses, and more.

    The deliverables will include:
    - Phase 1. A list of recommended courses that align with the criteria. This will need to be approved before moving on to Phase 2.
    - Phase 2. A detailed Excel document that provides all of the information needed to share course listings with staff. This document will need to be highly polished and ready for upload into the web-based system that will display the information.

    A successful candidate will:
    - Have experience evaluating both elearning and classroom training
    - Have a critical eye towards quality professional adult education
    - Be a responsive, clear communicator
    - Be detail-oriented

    This project will start on June 30th and must be completed by August 15th.
    The project will be broken into two parts:
    - Phase 1: June 30th – July 18th
    - Phase 2: July 18th – Aug 15th
    The fee will be awarded for successful completion of each phase.

    Please send a cover letter and resume to mcku@mckinstry.com with the subject line: Qualifications for Research Project. Please include a budget that shows your hourly rate and estimated hours for completing the project. Applications are due by Friday, June 13th.

  • 28 May 2014 1:51 PM | Ann Baus (Administrator)

    Job Title:         Training Specialist       Location:         Corporate

    Reports to:      Director of Retail Operations

    Days off:         Saturday and Sunday

    Pay Grade:     30

    Position Summary:

    The primary responsibility of the Training Specialist I is the maintenance and upkeep of our McLendon Learning Management System (MacLearning). The Training Specialist I is also responsible for assisting with the creation, delivery and maintenance of training solutions to support McLendon Hardware’s strategic direction. The Training Specialist I provides suggestions for continuous improvement of operations, resources and effectiveness of training programs and supports the activities of each location’s Training Coordinator. This position works under minimal supervision and must work closely with Executives, Store Management, Training Specialist II, Training Coordinators and other Team Members.

    Essential Duties and Responsibilities:

    1.)    Learning Management System – Updates and maintains training content within McLendon Hardware’s Learning Management system (LMS - MacLearning). Resolves user issues, provides creative options for LMS needs, and suggests opportunities for use as an integrative business solution. Ensures the LMS system continues to function as designed and expected. Develops eLearning solutions and video communications as needed.

    2.)    Training – Partners in creating, delivering and maintaining in-house training programs including, but not limited to, S.A.L.E.S, Manager –in-Training Program (M.I.T.), Current Manager Training, Product Knowledge, Annual training, and other classes that are needed or requested for store Team Members and store Management. 

    3.)    Support – Supports the strategic direction of McLendon Hardware training by providing suggestions for continuous improvement of operations, resources and effectiveness of training programs. Supports the activities of each location’s Training Coordinator. Assists with the monitoring, evaluation and recording of training activities and program effectiveness. Assists with the assessment of training need through surveys, interviews with Team Members, focus groups or consultation with managers, instructors or customer representatives.

    4.)    Administrative – Assists with facilitating the use of the training room(s), training equipment and materials. Completes other administrative projects for the Operations team as needed. 

    Essential Duties and Responsibilities:

    1.)    Performs administrative duties for the Operations Department as assigned.

    2.)    Performs other duties as needed.


    -        Bachelor’s degree in Business Administration or related field required.

    -        Retail hardware experience preferred.

    -        Valid Driver’s License, reliable transportation and excellent driving record.

    -        Must be able to work well under pressure.

    -        Must be able to work as a team and/or independently.

    -        Must be able to be self- motivated, detail oriented, organized and be able to multi-task efficiently.

    -        Must have excellent verbal, written, presentation and interpersonal communication skills.

    -        Must be comfortable presenting in front of large and small audiences.

    -        Must have excellent computer knowledge. Proficient in all Microsoft Office programs including Word, Outlook, PowerPoint and Excel. 

    -        Must have the ability to read and write English.

    -        Must be flexible in work schedule.

    -        Due to the nature and responsibilities of this position, dependable regular attendance is required. 


    The foregoing statements are intended to describe the general nature and level of work being performed.  They are not intended as an exhaustive list of all responsibilities, duties and skills required.


    McLendon Hardware, Inc. is an Equal Employment Opportunity organization, committed to building a diverse team equipped with the knowledge and skills needed to provide Legendary Customer Service to each of our customers.

    Applications can be submitted online at:


  • 27 May 2014 8:47 PM | Ann Baus (Administrator)


    Job Title: Training Specialist
    Job Number: IC #18-14
    Salary: Depends on Qualifications
    Location: Central Library, 1000 Fourth Ave., Seattle, Washington
    Job Type: Civil Service Exempt, Regular, Full-time
    Shift: Day
    Department: The Seattle Public Library
    Bargaining Unit: Not represented
    Closing Date/Time: Mon. 06/02/14 5:00 PM Pacific Time
  • 18 May 2014 10:04 PM | Ann Baus (Administrator)
    Girl Scouts of Western Washington is offering a Volunteer Leadership Conference for adults in Stanwood, Washington, on September 6-7, 2014. We would love to have ”outside experts” to facilitate two workshops on Sept. 7th. This would be a volunteer activity, though we’d love the trainers to join us for lunch on Sunday. If interested or if you have further questions, please contact Carrol Harris at carrolah@girlscoutsww.org or 206/826-2164.
    Both workshops are on Sept. 7, 12:30-2:00pm and will be attended by 10-25 fairly high level volunteers
    ·         Multi-generational Communications
    ·         Conflict Resolution
    Complete information can be found at https://www.girlscoutsww.org/current-volunteers/volunteer-learning/Pages/Volunteer-Learning-Team-Conference.aspx Thanks so much for considering these opportunities!


  • 13 May 2014 8:27 PM | Ann Baus (Administrator)

    Training Specialist for Single Family Lending, Production

    “There’s no place like HomeStreet.”  

    Founded in 1921, HomeStreet Bank offers a complete spectrum of financial services and products in the Pacific Northwest, California and Hawaii. We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients.

    Our drive to achieve this goal begins with trust – in our own abilities and in those who we work with each day.   Our teams reflect motivation, caring and a drive to achieve while having fun and supporting the communities where we live and work.

    We are looking for a motivated individual whose combined mortgage lending experience and training & development experience positions them to mentor and train staff for our home loan center offices.  This position works out of our Seattle Home Office but requires occasional travel to our home loan center offices and the ability to work flexible hours.  Interested candidates should possess:

    ·         Bachelor’s Degree plus two years of experience or combination of education and experience required.

    ·         Loan origination experience is a plus.

    ·         Experience in single family lending and previous experience with LoanQuest preferred.

    ·         Experience in various training technologies and mediums as well as knowledge of adult learning styles preferred.

    If you’re interested in joining a high profile, high energy team in a department where you can make a difference and have an impact by developing others and meeting with leaders, then please consider HomeStreet.

    HomeStreet Bank offers a competitive compensation and benefits package which includes comprehensive health care coverage and an employee matching 401(k) plan.

    To apply please cut and paste the attached web address into your web browser:



  • 13 May 2014 8:20 PM | Ann Baus (Administrator)

    Position: WATrac Statewide Training Manager


    WATrac is a web-based health and medical incident management system used by public health and healthcare agencies throughout the State. The system is designed to track bed availability, agency status, and resource availability for designated healthcare facilities within the state. The system also provides emergency alerting capability, online chat rooms, patient tracking, virtual document storage, and an inventory tracking module, making WATrac an effective tool for situational awareness daily and during healthcare emergencies. www.nwhrn.org


    The WATrac Statewide Training Manager (“Training Manager”) will work with the Northwest Healthcare Response Network (NWHRN), the Washington State Department of Health (DOH), and other local and regional partners to provide training and coordinate access to WATrac. The Training Manager will serve as the primary training provider and as a technical expert for the continued implementation of WATrac. This position is responsible for ensuring regular trainings are provided to WATrac users and for maintaining curricula and training materials that reflect current system upgrades and features. The Training Manager will develop metrics that measure program effectiveness.

    The Training Manager will travel independently throughout the state and work closely with staff and leadership at healthcare and public health organizations to provide training and access to WATrac. The Training Manager must be innovative and collaborative and is expected to build and maintain good working relationships with healthcare and public health partners throughout Washington State.

    The position reports to the WATrac Statewide Implementation Manager, and works full time at NWHRN’s office in Tukwila, Washington.


    I. Statewide Training

    Responsible for statewide training of WATrac and overall training program management.

    · Oversee curriculum development and implementation to support short and long term objectives.

    · Lead the development, delivery and administration of the training program: curricula, class materials, and communications for instructor-led and e-learning environments. Update all materials continuously to keep current with system upgrades.

    · Ensure statewide user training is regularly provided. Conduct in-person trainings and/or webinars and presentations to large groups and diverse audiences.

    · Develop projects that assist WATrac customer agencies in satisfying CDC and ASPR grant deliverables and that support Healthcare Capabilities.

    · Manage data gathering related to program responsibilities; create and schedule complex and/or standard data reports for regions and the state as needed or requested.

    II. Technical Expert

    Serve as a technical expert for the WATrac system, including system settings and configurations.

    · Respond to user’s requests for technical assistance; create facility and user accounts; assign permissions and content rights; and assist with facility setup information.

    · Extract data for reports.

    · Troubleshoot and analyze issues related to the application, and facility and user accounts.

    · Communicate regularly with external partners, DOH, the system vendor, and other agencies regarding technical issues.

    · Maintain a record of customer comments and requests, and lessons learned from trainings and exercises.

    III. Program Administration

    Assist with program administrative functions.

    · Participate in the WATrac Advisory Group as a member of the WATrac Team.

    · Develop an annual training workplan to include all new and ongoing projects; to include definition of project outputs and activities. Facilitate prioritization and approval of work plan projects by the Advisory Group.

    · Provide oversight of project related expenditures to ensure spending remains within budget limits and evaluate projects for financial and staff impact.

    · Participate in and/or facilitate workgroups and committees as necessary for new sector implementation, piloting new modules, etc.

    · Assist with the annual administrative review, i.e. alert types, reports, roles, policies.

    · Draft training process recommendations, usage guidelines, and related policies and procedures for presentation to the Advisory Group.

    · Maintain accurate contact and distribution lists.

    · Develop communications about features and changes. Provide activity updates to keep users and healthcare agencies informed of system status. Examples include newsletter, website, and Facebook page.

    IV. Support for exercises and response

    Provide statewide support for use of WATrac during exercises that utilize the modules of the system and during times of activation and response.


    • Bachelor's degree in health or public administration; OR any equivalent combination of education and experience which would provide the knowledge, skills, and abilities to successfully perform the duties described in this job announcement.
    • Demonstrated experience developing communications, training materials, reports, procedures, policies, and agreements.
    • Demonstrated project management experience, including team leadership, coordinating work done by a team and resolving disputes.
    • Knowledge of adult education and instructional design methods, processes, procedures and techniques.
    • Excellent written and oral communication and presentation skills.
    • Exceptional computer skills including Adobe Acrobat Professional, MS Word, PowerPoint, Excel, and Publisher.
    • Experience with web-based user interface, relational database design, and creating queries.
    • Knowledge of hospitals and/or healthcare organizations or systems.
    • Demonstrated ability to respond to inquiries within the framework of the existing political climate.
    • Demonstrated experience serving on inter-jurisdictional groups and/or community.
    • Demonstrated ability to build collaborative relationships across disciplines.
    • Ability to travel to meetings locally, statewide and nationally.

    Desired Qualifications:
    The most desirable candidates will have:

    • Experience as a trainer for technical systems.
    • Master’s degree
    • Knowledge of the public health system in Washington.
    • Knowledge of emergency management and incident command.

    Applications are Due By: June 2, 2014.

    Applications will be reviewed on a rolling basis.

    Please send a cover letter and resume to: hr@nwhrn.org with the subject line:

    “WATrac Training Manager position”

    or via mail to: WATrac HR , c/o NWHRN

    7100 Fort Dent Way, Suite 210, Tukwila, WA 98188

    Questions may be answered via email. Please send all inquiries to: hr@nwhrn.org.

  • 30 Mar 2014 9:19 PM | Ann Baus (Administrator)

    Training & Education Coordinator Sr.

    $31.16 - $36.30 Hourly
    Seattle Municipal Tower, 700 5th Ave., Seattle, Washington
    Job Type:
    Classified Civil Service, Regular, Full-Time
    Seattle Public Utilities
    Bargaining Unit:
    Not represented
    Closing Date
    04/08/14 04:00 PM Pacific Time
    Position Description:
    This position is responsible for ensuring that the Customer Service Branch's 250 employees are trained to effectively and professionally provide outstanding customer service and help drive the achievement of goals and objectives. This position's main objectives include developing and updating branch standard operating procedures and business processes across divisions, working with Customer Service Branch leadership team to identify training opportunities and ensuring that internal controls procedures are trained on a regular basis. Seattle Public Utilities, a department of the City of Seattle, is one of the region’s most highly respected and innovative public utilities. SPU provides water, sewer (wastewater), drainage and solid waste services to more than 1.5 million retail and wholesale customers, representing $600 million in revenue with an operating budget of $31 million. The Customer Service Branch manages billing and meter reading, credit and collections, the customer contact center, key customers and field inspectors for water and solid waste
    Job Responsibilities:
    Leadership & Staff
    • Enhance planning and communication skills for leadership team directly related to customer effort and coordination of work across division
    • Assist in identifying staff operational and skills deficiencies related to processes, procedures, key performance indicators
    • Provide ongoing training related to Customer Service skills directly related to services provided by the branch
    • Observe employees' work product and provide feedback to Division Directors
    • Make training recommendations to branch Deputy Director
    Internal Control
    • Serve as primary resource for implementing initial and recurring training for business changes related to internal controls procedural changes
    • Ensure standardization of Internal Controls processes across divisions
    • Facilitate the learning processes via workshops, one-on-one coaching, team meetings or specialized requirements based on division need. (i.e aisle meetings, written communications, online review, etc)
    • Construct learning verification exercises that will ensure staff have learned the desired behaviors and skills necessary for success in their daily activities
    • Assist in delivering targeted systems training (i.e. workforce management, epayments, etc).
    • Compile informational statistics related to training and effectiveness of training efforts for the Deputy Director
    Business Process & Procedures
    • Have an in-depth understanding of the core business processes of the Customer Service Branch (New Services, Credit & Collections, Solid Waste, Billing Services, etc)
    • Develop, update and maintain Customer Service Branch Standard Operating Procedures
    • Understand, develop and deliver training on updated Customer Service policies and procedures
    • Know branch Key Performance Indicators and ensure staff are trained in best practices to support the targets
    Bachelor's Degree in Education, Social Science, Business or Public Administration, or a related field. or two (2 additional years experience).
    Experience: Three (3) years professional experience in adult training/education administration, training project management, and/or educational consulting.
    Additional Information:
    Desired Qualifications
    • Strong written and oral presentation skills
    • Experience in designing customized training programs in mid to large sized organizations to meet organizational needs and to accommodate learning style of adult learners
    • Five (5) years increasing responsible experience analyzing and developing policy, working with public officials, or managing politically sensitive customer relationships in a public administration, public policy, utility management, or customer service environment
    • Proven history of dependability and punctuality
    • Ability to work within the organizational framework of SPU Workplace Expectations including our values on Safety, Respect, Diversity, Trust, Humor, Productivity, Integrity, Innovation, and Partnership
    To apply for this position: Attach your resume and cover letter to clearly show how you meet the minimum requirements of the position. Failure to submit the requested information will be considered an incomplete application and you won't be considered for the position.

    A background check will be required for candidates selected for employment who are not currently working for the City of Seattle.
    Job #2014-00201
    If you are unable to apply on-line you may submit a paper application by the closing date to our office.

    Seattle Municipal Tower
    700 5th Avenue, Suite 5400
    Seattle, WA 98104
    The City of Seattle is an Equal Opportunity Employer that is committed to diversity in the workplace. Accommodations for people with disabilities are provided on request. The City is a Drug Free Workplace.

    Training & Education Coordinator Sr. Supplemental Questionnaire
    Please give an example of a recent training program that you have designed and developed, and why.
    What is your background in developing and managing policies and procedures?
    Have you attached your resume and cover letter?
    * Required Question
    Sandra Wong
    City of Seattle Personnel Department
    Employment Manager
    700 Fifth Avenue
    Seattle, WA 98124-4028
  • 14 Feb 2014 10:54 AM | Ann Baus (Administrator)

    HR Director, Learning & Development

     YMCA of Greater Seattle

     Plans, designs, develops, implements and evaluates Association-wide staff training and

     development practices, systems and tactics, including the appropriate modalities to best

     serve Association current/future needs. Manages work/projects with subject matter experts

     (SMEs), external vendors and/or internal staff in the design, development and/or delivery of

     learning & development products and services.  In coordination with other HR staff, provides

     guidance and structure for internship, work-study and

     mentoring programs.


    Qualified candidates require a BA/BS in business, human resources, human services, or equivalent
    preferred. Five or more years of experience in human resources/staff training, development, or
    another closely related field.

    Compensation is negotiable depending on demonstrated experience and expertise; $66,729.15 is the midpoint and excellent benefit package includes 
    health, dental, life and disability insurance; 12% retirement fund contribution when eligible. 

    Please apply online http://www.seattleymca.org/Pages/Careers.aspx



     The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion and equity.  We are a drug free workplace.

  • 12 Feb 2014 11:24 AM | Ann Baus (Administrator)
    Overlake is currently looking to hire an Elearning development expert to conduct a workshop with our training team. We have the Camtasia Studio 7 software. We would like to find someone who is able to deliver a 4-6 hour training on the basics of Camtasia, as well as include some keys steps to elearning development.
    Gwendolyn Bibb, MPH | Epic Training Manager
    Overlake Hospital Medical Center |1035 116th Ave NE Bellevue WA 98004| tel: 425.990.4209| fax: 425.450.2401 |
  • 11 Feb 2014 12:55 PM | Ann Baus (Administrator)
    Manager, Sales Curriculum
    Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

    •Build partnerships and work collaboratively with Field Leadership and Sales Trainers to gain insight into strengths and gaps in performance, and recommend effective training solutions that help deliver business results. Schedule and conduct store visits with all manager levels and regularly participate in conference calls and business meetings with Field Leadership. Training solutions will vary based on the business situation and may include in-the-moment coaching, informal learning experiences, and formal training initiatives
    •Participates on internal project teams as assigned, providing relevant field feedback on training content, modality and plans. Support Enterprise Training priorities by making recommendations that close performance gaps and drive revenue. Provide the Sales Trainers regular project updates. Demonstrates leadership within the team by taking on additional responsibilities outlined by the Senior Manager (project lead, special training projects, subject matter expert).
    •Manages T-Mobile Training Initiatives for their respective area. Work collaboratively with leadership to develop training plans that align with existing business operating plans. Ensures the support of existing content development process to create tools and new learning solutions.
    •Communicate timely and effectively to Field Leadership and Sales Trainers about training initiatives including expectations, timing and adoption of behaviors that drive performance. Communicates effectively with all field and support partners to ensure high quality development of tools and resources to support the frontline. Contributes to the training teamGÇÖs success by sharing experience and best practices with their manager, peers and key partners. Collaboratively work with leadership to develop reinforcement and sustainment activities for implementation by frontline leadership.
    •Collaborate with Sr. Manager of Field Operations (SFOM) to ensure high quality training delivery at all times by coaching facilitation best practices to both SFOMs and Sales Trainers including the design and implementation of any necessary tools for professional development. Collaborate with SFOM in a development plan for Sales Trainers that includes: Leadership, Consultative and or Facilitation skills as needed.
    •Able to understand and navigate the organizational dynamics in such a way that creates and sustains a strong partnership at all levels of the organization.
    •5-7 years of retail or related leadership experience
    •3+ years professional training experience
    •Understanding of performance management and coaching techniques.
    •Working knowledge of Adult Learning Principles
    •Able to Indentify and confirm the specific factors beyond training that contribute to a change in performance.
    •Able to manage group or individual conflict
    •Proven ability to facilitate learning to a diverse audience with a variety of leadership and learning styles
    •Able to read, analyze and discuss possible action plans based on business performance metrics
    •Working knowledge of Microsoft applications, Word, Excel, PowerPoint and Outlook.
    •High School Diploma/GED.
    You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.

    T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

    Full Time


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